01 December 2010

Sales Associates

I like to shop on Black Friday, mostly because socks are always 50% off at a store my husband and I frequent. This Black Friday found my husband and I at Staples for a wireless mouse. (It is for our laptop so we can be even lazier when watching our online television shows.) While we were there we gave them the empty toner for our laser printer. Sunday we helped someone replace the toner on their laser printer which was the same model as ours. We learned that when we gave the older toner cartridge we also handed over the drum.

On Monday my husband went back to Staples in the hopes that we could get our drum back. The sales associate explained that every night the cartridges are put into a compactor and that it was impossible to get ours back if we gave it to them on Friday. He looked up the price of a new drum. The drum cost more than what we originally paid for the printer. But, we could bring in the old printer and it would give us $50 on select, new printers.

When I got home from work on Monday we boxed up our printer, the new, unopened toner (which had we replaced before returning the other one would have prevented our problem) and headed to Staples. We walked in and immediately two people asked if they could help us. We explained our situation, that we were suffering from stupidity, and asked how to do the whole $50 detail. He kind of laughed and asked what day we suffered from this certain case of stupidity. When we said it was Friday he nodded, said he remembered seeing it, and told us to wait because he knew exactly where it was. A few minutes later he came back and handed us our printer drum.

It's people like you who make my day and make shopping actually bearable. Thank you.

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